ICHSCA Compliants

Uninsured Services:

Process for Receiving and Responding to Complaints:

Written or verbal complaints of a general nature shall be investigated by management and a response will be supplied within 10 business days that details what has been done to resolve the complaint or reasons why the complaint is felt to be unfounded. Should the complaint allege harm or risk of harm, an immediate investigation shall occur. Complaint records shall be kept for a minimum of 3 years.