Q: Do I need to make an appointment for my imaging test?

 An appointment is necessary unless you are undergoing a routine X-ray.

Q: Do I need a referral (also known as a prescription /requisition)?

In the majority of cases, a signed physicians referral indicating the required imaging study is required.

Women who meet specific requirements may be eligible to receive a breast cancer screening (mammogram) without a referral. Please call and speak with one of our front desk staff or click on the “Ocean – OBSP Self Referral” which can be found at the top of the main page of our website

Q: I have a referral (requisition) from another imaging company, can I use it at your office?

While your primary physician recommends a specific clinic location, you have the freedom to choose where you’d like to have your exam.

Q: How do I book an appointment?

We will strive to meet your imaging requirements and will make every effort to arrange an appointment that suits your preferred date and time.

You can book an appointment online by visiting our contact page or call our offices at Midland-Ellesmere X-ray and Ultrasound at 416-296-1911 or Lawrence and Midland Radiology at 416-288-1333.

Q: What happens if I have to cancel an appointment?

Kindly show consideration for other patients in need of urgent healthcare appointments by giving us a minimum of 24 hours notice if you cannot make your scheduled appointment. A missed appointment will be charged a No-Show fee and your referring healthcare provider will be notified.

Q: How early should I arrive for an appointment?

For most imaging appointments you will be asked to arrive 10 minutes before your appointment. This allows enough time to check in at reception and complete any paperwork that may be needed prior to your exam.

Q: What happens if I am late for an appointment?

We will make every effort to accommodate you. If the technologist believes that he/she is able to complete the test in the remaining time for your appointment, we will proceed with the test. If that is not possible, we will make every effort to schedule your test at the earliest available slot.

Q: Do I have to pay for my appointment?

No, all imaging tests are covered by the Ontario Health Insurance Plan (OHIP). If you do not have a valid health card, you will be charged the cost of the study.

Q: Why do I need to bring my requisition and/or health card to every appointment?

Every imaging company is required by the College of Physicians and Surgeons of Ontario (CPSO) to confirm the identity of each patient for every appointment (not just the first one).

Your health card is used to confirm your identity and to ensure you are covered under the Ontario Health Insurance Plan. We also check that your health records match the records we have on file.

Your requisition is the paperwork which documents your doctors request for a specific treatment or exam and also explains why they are needed.

Q: How do I prepare for any of the tests?

When you schedule your appointment, our front desk staff will provide you with instructions on how to prepare for the imaging tests recommended by your physician.

Additionally, you can find detailed preparation information on the back of our requisition or by visiting our webpage under Patients ➡️ Test Preparation

Q: Why were other patients taken into their appointment before me?

We do our best to see our patients as promptly as possible. However, our clinics provide multiple services, so you may not be called in the order you arrive.

In addition, the complexity of other patient exams or unforeseen circumstances and emergencies can make an appointment go over its allotted time and cause delays. We do our best to communicate with you about any changes to your exam status where we can.

Q: Can my children or family be in the room during my exam?

Your exam requires a high level of focus for our technologists to accurately capture the images we require for your exam. If you have small children, please do your best to leave them with someone else or have someone come with you to sit with them in the waiting room.

If you are here for an obstetrical ultrasound, the technologist will perform the exam first and then bring family members into the room when they are finished.

Q: Why can’t the technologist tell me what they see?

A technologist is not legally allowed to answer medical questions, offer advise or provide any results. The examination must first be interpreted by a Radiologist who will produce a medical report which goes to your referring doctor. All questions should be directed to your primary care physician or specialist.

Q: How long will it take for my doctor to get my results?

Your doctor will receive the results within 3 business days.


2025 Midland Ave, Suite 200, Scarborough
2683 Lawrence Ave E, Unit 5, Scarborough